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KB240220161515 - Agentless installation fails on Dell Wyse devices

Problem 

Agentless remote installation fails to install on Dell Wyse thin-client devices showing Agent installation failed within the discovery screen.

 

Cause

This is caused when the remote agent installation is conflicting with the running Wyse device management software called "Hagent.exe" 

 

Solution

  1. Close down the running Wyse device management software or uninstall the software.
  2. Close down the running service, by going into services.msc, scroll down to "Hagent" and stop the service and its dependencies.
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  1. Tony Tarnowski

  2. Posted
  3. Updated

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